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COVID-19 Patient & Visitor Information

For the safety of our patients we are implementing new precautions.

Some visitor restrictions are being lifted at Pampa Regional Medical Center. With the ever-changing situations that COVID-19 presents, some decisions may need to be made on a case by case visit. However, moving forward, most patients will be allowed limited visitors while they are in house.

  • Patients in the ER will be allowed one adult visitor.
  • Patients who are admitted will be allowed one visitor during visiting hours, which are currently 8-5. The patient will be allowed only one visitor, and while that visitor may come and go, they are not allowed to change visitors throughout the stay. Exceptions made for children and some cases depending on the situation.
  • OB unit patients will be allowed one visitor; however, they are not allowed to come and go at night and must remain on the unit at all times while here.
  • Outpatient surgery patient’s will be allowed one visitor, however the visitor will be asked to step out of the building while the procedure is going on versus sitting in the waiting room to avoid gathering.
  • COVID -19 patients and suspected COVID-19 patients will not be allowed visitors at this time.
  • Outpatient services will not be allowed visitors except for children.

Main lobby doors will be open only from 8 am to 5 pm.
Outpatient/Fast Pass doors will be closed
Pampa Medical Group door will be open from 8 am to 5 pm.
Emergency Room doors are always open for patients.

Family may drop off essential items to patients no more than twice daily between 8 am and 5 pm.

These drop offs should not contain any food items. Appropriate drop off items include: phones, glasses, personal hygiene items, clothing etc. Personal items will be collected at the door and delivered to the patient by hospital staff.

All visitors will be verbally screened when entering the building.

Waiting areas will not be accessible to extra visitors.

Your Safety is Our Top Priority

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Hospital visitor policies have been updated to reflect national efforts to limit the spread of COVID-19 in the U.S. This policy may change at any time due to the rapidly evolving situation.
    • Maternity patients are allowed one companion/visitor.
    • Pediatric patients are allowed one parent/guardian.
    • Visitors to patients at end of life will be allowed at the discretion of the care team.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.


Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especiallyin areas of significant community-based transmission.


Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.